Thank you for shopping with Pihu Jewels! We strive to provide a seamless delivery experience for all our customers. Please review our shipping policy below:
- Order Processing
1.1. All orders are processed within [2-5] business days after payment confirmation.
1.2. Orders are not processed or shipped on weekends or public holidays.
1.3. In case of delays due to high demand, we will notify you via email or phone. - Shipping Charges
2.1. Shipping charges are calculated at checkout based on your location and order value.
2.2. We offer free shipping on orders above [₹2000]. - Delivery Timeline
3.1. Standard delivery times:
Domestic Orders: [7-15] business days.
International Orders: [15-20] business days.
3.2. Delivery times may vary depending on the shipping destination, courier service, or unforeseen circumstances like weather or strikes.
- Tracking Your Order
4.1. Once your order is shipped, you will receive a tracking number via email or SMS.
4.2. Use the tracking link provided to check your order status. - Undelivered Packages
5.1. If a package is undelivered due to incorrect address details provided by the customer, re-shipping charges will apply.
5.2. If the package is returned to us due to non-availability of the recipient, we will contact you to arrange re-delivery. - Shipping Restrictions
6.1. We currently do not ship to [specific regions/countries] due to restrictions.
6.2. Custom or personalized items may require additional processing time. - Damaged or Lost Items
7.1. If your package arrives damaged, please contact us within [48 hours] with photos of the damaged product and packaging.
7.2. Pihu Jewels is not responsible for lost or stolen packages once marked as delivered. - International Shipping
8.1. International shipments may be subject to customs duties or taxes, which are the responsibility of the customer.
8.2. Delays caused by customs clearance are beyond our control. - Contact Us
For any questions about your shipment, reach us at:
Email: info@pihujewels.com
Phone: +91 8058 798 761