At Pihu Jewels, we are committed to ensuring customer satisfaction. Please review our cancellation and return policy below:
- Cancellation Policy
1.1. Order Cancellation by Customer:
Orders can be canceled within 24 hours of placement.
To cancel, please contact us at info@pihujewels.com or call +91 8058 798 761 with your order details.
A full refund will be processed for cancellations made within 2-3 days.
1.2. Order Cancellation by Pihu Jewels:
We reserve the right to cancel orders due to product unavailability, payment issues, or fraudulent activity.
In such cases, the customer will be notified, and a full refund will be issued.
1.3. Non-Cancellable Orders:
Custom or personalized orders cannot be canceled once the order is confirmed.
- Return Policy
2.1. Eligibility for Returns:
Returns are accepted only for products that are damaged, defective, or incorrectly delivered.
Items must be unused, unworn, and in their original packaging with tags intact.
2.2. Non-Returnable Items:
Custom or personalized jewelry.
Earrings (for hygiene reasons).
Items damaged due to mishandling or improper use.
2.3. Return Window:
Customers must initiate a return request within 7 days of receiving the product.
2.4. How to Initiate a Return:
Contact us at info@pihujewels.com or call +91 8058 798 761 with your order details and reason for return.
Provide photographs of the damaged or defective item for verification.
2.5. Return Shipping:
Customers are responsible for return shipping costs unless the product is defective or incorrectly delivered.
Use a trackable shipping method to ensure the product is returned safely.
- Refund Policy
3.1. Refund Process:
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to the original payment method.
3.2. Deductions:
Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part.
3.3. Store Credit Option:
Customers may opt for store credit instead of a refund, which can be used for future purchases.
- Exchange Policy
4.1. Exchanges are subject to product availability and apply only to defective or damaged items.
4.2. For size or style changes, additional charges (if applicable) may apply.
- Contact Us
For any questions or concerns about cancellations, returns, or refunds, please contact us:
Email: info@pihujewels.com
Phone: +91 8058 798 761
Address: Near PNB Bank, Deedwana, Nagaur, Rajasthan
This policy ensures clarity and transparency for your customers while protecting the business. It’s advisable to consult a legal professional to ensure compliance with local consumer laws.